Shipping policy

After your order has been confirmed, the order will be processed as soon as possible, usually within the next working day..

Working days denote Monday to Friday between 10am to 4.30pm, excluding weekends and national holidays.

Do note that orders normally take an average of 3-7 (West Malaysia), 7-10 (East Malaysia) working days to process and for delivery. 

That duration may be further delayed should orders be placed on the eve of public holidays, over public holidays and weekends as well as other extenuating situations which may inhibit the normal operations to process and deliver the orders.

Thank you for your understanding and patience.

Our parcels are sent by our logistics partners. If you have any questions about deliveries and timeline, please contact us at our hotline at 1300886887 or email us at hello.swanbag@gmail.com